Frequently Asked Questions
Frequently Asked Questions on
Subscription Plans
What subscription plans does Hydro Valley offer?
We offer three flexible subscription plans to suit different needs:
1. Monthly Premium: 26 days of delivery, every day except Thursdays. Ideal for those who want daily fresh meals.
2. Monthly Standard: 15 days of delivery on alternate days, excluding Thursdays. Perfect for a balanced schedule.
3. Monthly Lite: 8 days of delivery, twice a week, excluding Thursdays, designed for lighter needs.
1. Monthly Premium: 26 days of delivery, every day except Thursdays. Ideal for those who want daily fresh meals.
2. Monthly Standard: 15 days of delivery on alternate days, excluding Thursdays. Perfect for a balanced schedule.
3. Monthly Lite: 8 days of delivery, twice a week, excluding Thursdays, designed for lighter needs.
Can I pause my subscription if I am away?
Absolutely! Just let us know at least 24 hours before the next scheduled delivery, and we’ll pause your subscription accordingly. Reach out to our support team to make any changes.
Are subscriptions refundable?
Our subscriptions are generally non-refundable due to the nature of fresh produce. However, in cases of specific requests, we may offer a pro-rata refund under qualifying conditions.
Can I cancel my subscription?
Subscriptions can be cancelled if they haven’t started. Once started, they’re generally non-cancellable. If you have any special circumstances, please reach out, and we’ll do our best to assist.
Frequently Asked Questions on
Customization Options
Can I mix Veg and Non-Veg meal options?
Yes! You can opt for ‘Both’ and choose specific days for Veg and Non-Veg meals based on your schedule and preferences. This allows you to enjoy variety without any hassle.
Can I customize my meal choices daily?
Absolutely. We offer a mix of Salads, Sandwiches, and Wraps, and you can choose your meal type each day. You’re welcome to keep it consistent or vary your selections throughout the week.
What if I want to change my meal preferences during my subscription?
No problem! Just give us a call at least 24 hours before the scheduled delivery, and we’ll make sure your preferences are updated to match your needs.
Can I cancel my subscription?
Subscriptions can be cancelled if they haven’t started. Once started, they’re generally non-cancellable. If you have any special circumstances, please reach out, and we’ll do our best to assist.
Frequently Asked Questions on
Meal Types and Dietary Preferences
What meal types are available?
We offer a variety of options, including Salads, Sandwiches, and Wraps. Each is crafted with fresh, hydroponic greens to ensure quality, taste, and nutrition.
Do you cater to dietary restrictions or allergies?
Yes, we’re happy to accommodate your dietary needs. Please inform us of any dietary restrictions or allergies when setting up your subscription, and we’ll do our best to meet your preferences.
Are vegan options available?
Yes, many of our salads and wraps are vegan-friendly. Just let us know, and we’ll guide you through our vegan options to ensure you receive meals that fit your dietary choices.
Can I request gluten-free meals?
While our greens are naturally gluten-free, some wraps and sandwiches may contain gluten. Please reach out with specific requests, and we’ll do our best to accommodate.
Frequently Asked Questions on
Delivery Options
What are the delivery timings?
We offer three convenient delivery windows:
1. Breakfast: 8 AM - 9 AM
2. Lunch: 11 AM - 1 PM
3. Dinner: 7 PM - 8 PM You can choose a single time for all deliveries or select different timings for each day based on your schedule.
1. Breakfast: 8 AM - 9 AM
2. Lunch: 11 AM - 1 PM
3. Dinner: 7 PM - 8 PM You can choose a single time for all deliveries or select different timings for each day based on your schedule.
Can I change my delivery timing?
Yes, you can adjust your delivery time by notifying us at least 24 hours in advance. We understand that schedules change, and we’ll do our best to accommodate.
Do you deliver to my location?
Currently, we deliver within Bhubaneswar and select nearby areas. Please check your address at checkout to confirm if we deliver to your location.
Why don’t you deliver on Thursdays?
Thursdays are our dedicated rest days to maintain quality and consistency in service. However, our Monthly Premium plan ensures you still get 26 delivery days each month, with Thursdays excluded.
Frequently Asked Questions on
Freshness and Quality
How do you ensure the freshness of my meals?
Our greens are harvested fresh each day and delivered to you within hours of harvest. We maintain a controlled environment to ensure peak freshness and flavor in every delivery.
Are hydroponic greens as nutritious as soil-grown produce?
Yes! Hydroponic produce is highly nutritious, often containing even more vitamins and minerals due to the controlled environment. Our plants are grown using purified water and balanced nutrients, ensuring freshness and quality.
Is hydroponic farming pesticide-free?
Absolutely. Our hydroponic system is soil-free and pest-resistant, which means we don’t use harmful pesticides. You can trust that our greens are clean, safe, and free from contaminants.
Frequently Asked Questions on
Health Benefits of Hydroponic Produce
Are hydroponic greens healthy?
Yes! Hydroponic greens are packed with nutrients, supporting overall wellness. The controlled growth environment ensures high-quality produce rich in vitamins, minerals, and antioxidants.
Can Hydro Valley’s greens support my fitness goals?
Definitely. Our greens are nutrient-dense and ideal for a balanced, healthy diet. Many customers find our fresh salads and wraps perfect for staying energized and meeting fitness goals.
Frequently Asked Questions on
Ordering and Payment
How do I place an order?
You can easily place an order on our website by selecting your subscription plan, customizing your meal preferences, and completing the secure checkout process.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and UPI. Once your payment is confirmed, your subscription will be activated.
Can I track my order?
Upon order dispatch, you’ll receive an update on the estimated delivery timing. For further details, contact our customer service team.
Frequently Asked Questions on
Support and Assistance
How can I contact customer support?
Our team is here to help! You can reach us at support@hydrovalley.com or call us at +91 9124128577 / +91 8917223236 for any assistance.
What if there’s an issue with my order?
We’re committed to customer satisfaction. If you experience any issues with your order, contact us within 24 hours of delivery, and we’ll resolve it promptly.
Can I refer friends and family to Hydro Valley?
Absolutely! We encourage you to share your experience with friends and family interested in fresh, healthy food. Your referrals help us grow our community of health-conscious individuals.